Bastard NatWest

Went into a Brixton branch of NW today to open a Cash Isa Plus. The guy serving me was slow, distracted and looked really really stoned. I left after 5 minutes. I did not trust this guy to handle my finances...
Went to the White City branch in the afternoon. The woman who opened my account was on dodgy ground asking me if I had any disabilities. I asked why it was her business. She responded that it was to determine if anyone had a mental health problem which would exclude them from opening an account. I told her that that was a different proposition than the open ended question "do you have any disabilities". That was wrong. NOT however, as wrong as opening the ISA in my name without getting me to double check the details only to find that my personal details were incorrect. I pointed them out, she said that was what is in the system, I told her bullshit. I was told to wait 24hours then call their tax number and sort it out myself. I told them this was totally unacceptable and demanded to see their manager. Eventually I saw the manager and after a brief moment of hostility on her part, she soon saw how fucking incompetent her staff was and made all the right noises about getting this rectified. Fucking banks! Why the fuck are we bailing them out???